Privacy Policy

Your privacy matters to us. This policy explains what personal information we collect, why we collect it, how we protect it, and the rights you have over it.

1. Who we are

This website, iamivonne.com, is run by Iam Ivonne Balandra Ltd, a company registered in England and Wales.

• • Company number: 14530976
• • Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB
• • Email: privacy@iamivonne.com

We are the "data controller" for the personal information described in this policy. That means we decide how and why it is used, and we are responsible for looking after it.

2. The information we collect

We only collect what we need.

Information you give us

• • Your name, email address and phone number when you fill in a form on our website or on social media (including TikTok lead forms)
• • Your messages and enquiries
• • Your purchase details when you buy a product, such as a chapter of The Living Book
• • Your account and community membership details
• • Your marketing preferences

Information collected automatically

• • Technical data such as your IP address, browser type and device
• • How you use our website, including pages visited and time spent
• • Which campaign or social media post brought you to us (through tracking links and codes)

Payment information

Payments are processed securely by our payment providers. We do not see or store your full card details.

3. How we use your information

We use your information to:

• • Reply to your enquiries
• • Deliver the products and services you buy, including lifetime chapter access, updates, certificates and community membership
• • Manage your account and membership
• • Send you updates about our products, services and offers, only if you have agreed to this
• • Understand which content and campaigns work, so we can improve them
• • Keep our website secure
• • Meet our legal and accounting obligations

4. Our legal reasons for using your information

Under UK data protection law, we must have a lawful reason to use your information. We rely on:

• • Contract: to provide the products and services you buy from us
• • Consent: to send you marketing emails and to use non-essential cookies. You can withdraw consent at any time.
• • Legitimate interests: to reply to enquiries, improve our website and understand our marketing performance, where this does not override your rights
• • Legal obligation: to keep records required by law, such as tax records

5. Marketing

We will only send you marketing emails if you have opted in. Every email includes an unsubscribe link. You can also ask us to stop at any time by emailing privacy@iamivonne.com.

We never sell your personal information.

6. Who we share your information with

We share your information only with trusted providers who help us run our business, and only as much as they need. These include:

• • Customer relationship management (CRM): HubSpot
• • Website hosting, online shop and payments: Shopify and its payment partners
• • Social media platforms: TikTok, Instagram, Facebook and LinkedIn, when you contact us through them
• • Business support: administrative assistants working on our behalf under confidentiality agreements
• • Professional advisers: accountants and legal advisers, where needed

We may also share information if the law requires it.

7. International transfers

Some of our providers store or process data outside the UK, including in the United States. When this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an approved adequacy decision.

8. How long we keep your information

• • Enquiries: up to 2 years after our last contact with you
• • Customer and purchase records: 6 years, as required for tax and accounting
• • Lifetime chapter access and community membership: for as long as your account is active
• • Marketing preferences: until you unsubscribe, plus a short record so we respect your choice

After this, we delete or anonymise your information securely.

9. Your rights

You have the right to:

• • Access the personal information we hold about you
• • Correct information that is wrong or incomplete
• • Ask us to delete your information
• • Object to or restrict how we use it
• • Receive your information in a portable format
• • Withdraw your consent at any time

To use any of these rights, email privacy@iamivonne.com. We will reply within one month. There is usually no charge.

10. Age requirement

Our website, products and forms are for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a young person has shared their details with us, please contact us and we will delete them.

11. Cookies

Cookies are small files stored on your device. We use:

• • Essential cookies, which make the website work
• • Analytics and marketing cookies, which help us understand how visitors use our site and which campaigns work

We only use non-essential cookies with your consent, which you can give or change through the cookie banner on our website. You can also control cookies in your browser settings.

12. Keeping your information safe

We use appropriate technical and organisational measures to protect your information, including secure systems, restricted access and trusted providers. No online system is completely secure, but we take every reasonable step to protect you.

13. Complaints

If you have a concern, please contact us first at privacy@iamivonne.com. We will do our best to put it right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

15. Contact us

Iam Ivonne Balandra Ltd
4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB
Email: privacy@iamivonne.com