Membership Cancellation Policy

This policy explains how renewals and cancellations work for our monthly and annual Memberships, such as the Iam EmPOWERed Membership. It summarises section 14 of our Terms of Service, which apply in full.

1. Automatic renewal

• Monthly Membership: charged on the day you join, then every month on the same date.
• Annual Membership: charged once, in advance, on the day you join, then every year on the same date.

Your Membership renews automatically at the end of each billing period until you cancel. For Annual Memberships, we will email you a reminder at least 14 days before each renewal, showing the renewal date and amount.

2. How to cancel

You can cancel at any time:

• from your account on our website, under Manage subscription; or
• by emailing privacy@iamivonne.com with the email address you used to join.

Cancelling stops your next renewal. You will not be charged again.

3. What happens after you cancel

You keep your Membership benefits until the end of the period you have already paid for. After that:

• Chapters you downloaded during your Membership are yours to keep for personal use.
• You stop receiving new Chapters.
• Your access to the private community, live Zoom meetings, member events and any online-only content ends.

4. Refunds

We do not give refunds or credits for partial billing periods, including unused months of an Annual Membership, except where the law requires it or where we make a significant change that reduces your benefits (section 14.10 of our Terms of Service).

5. Your 14-day right to cancel

When you join, you are asked to request immediate access and to confirm that you lose your right to cancel once you access, stream or download any Membership content. If you have not accessed any Membership content, you may cancel within 14 days of joining and receive a full refund.

6. Price changes

We will tell you at least 30 days before a new price applies to your next renewal. If you do not agree, you can cancel before the new price takes effect.

7. Failed payments

If a renewal payment fails, we will try again and let you know. If payment is not made within 7 days, we may suspend or end your Membership.

8. Contact us

Iam Ivonne Balandra Ltd
4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom
Email: privacy@iamivonne.com
WhatsApp: +44 7440 391374 (Monday to Friday, 9am to 5pm UK time)