The Living Book — Terms and Conditions of Purchase

These Terms apply to every purchase of The Living Book on iamivonne.com, including single Chapters and monthly or annual memberships. The Living Book is digital content: once you access or download it, it is not refundable, except where UK law requires otherwise (see sections 7 and 8). Please read these Terms before you buy.

1. Who we are

iamivonne.com is run by Iam Ivonne Balandra Ltd (“we”, “us”, “our”), a company registered in England and Wales.

• Company number: 14530976
• Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom
• Email: privacy@iamivonne.com
• WhatsApp: +44 7440 391374 (Monday to Friday, 9am to 5pm UK time)

2. Scope and eligibility

2.1 These Terms, together with our Privacy Policy, form the agreement between you and us when you buy any chapter of The Living Book (a “Chapter”) or join a membership (a “Membership”, see section 14).

2.2 You must be 18 or over to buy from us. By placing an order you confirm that you are.

2.3 You buy as a consumer, for your own personal use. You may not buy Chapters to resell, share or redistribute them.

3. What you buy

3.1 The Living Book is an interactive story told in chapters. Each Chapter is an original digital work combining text, music, animation and story.

3.2 Unless the product page says otherwise, each Chapter includes:

• The Chapter in digital form (for example, a video file and/or a PDF)
• A digital game card with a certificate of authenticity
• Lifetime access to that Chapter and to its future versions (see section 11)
• Access to our online community (see section 12)

3.3 The exact contents of each Chapter are described on its product page at the time you buy. Group trips, secret events, memberships and other programmes are not included in a Chapter purchase unless the product page expressly says so.

3.4 Use of artificial intelligence. Chapters and other content of The Living Book, including text, images, animation, music and voice, may be created in part or in whole with the help of artificial intelligence (AI) tools, under the creative direction of Ivonne Balandra. By buying a Chapter or joining a Membership, you acknowledge and accept this. Content created with AI tools is still protected as described in section 10.

4. Prices and payment

4.1 Prices are shown in pounds sterling (GBP) and include any applicable VAT.

4.2 The price you pay is the price shown at checkout when you place your order. Sale prices and promotional offers apply only for the period stated.

4.3 Free or discounted promotional access (for example, a limited-time free Chapter) is a one-off offer. It has no cash value, cannot be exchanged, and does not create a right to future free Chapters.

4.4 Payments are processed securely by Shopify and its payment partners. We do not see or store your full card details.

4.5 If a product is shown at an obviously wrong price because of a technical or typing error, we are not obliged to supply it at that price. We will contact you, and you may either pay the correct price or cancel and receive a full refund of anything you paid.

5. How the contract is formed

5.1 Before payment, our checkout asks for your details (such as name, email, phone, country, age and interests). You must give accurate information.

5.2 Our contract with you starts when we send you an order confirmation email. Please keep it for your records.

5.3 We may refuse an order, for example if we suspect fraud, if you are under 18, or if the product is unavailable. If we refuse after taking payment, we will refund you in full.

6. Delivery of digital content

6.1 Chapters are delivered digitally, normally straight after payment, by download link, email and/or access through your account.

6.2 You are responsible for having a compatible device, software and internet connection. Please check the product page before buying.

6.3 If you have not received access within 48 hours of your order confirmation, please contact us so we can resolve it.

6.4 Download limit. Each download link can be used up to 7 times. After the seventh download, the link expires. Please save your files to your device as soon as you receive them. Once downloaded, the files are yours to keep for personal use under section 10. If your link has expired and you have not been able to download your files, please contact us.

7. Your right to cancel (digital content)

7.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have 14 days to cancel an online purchase. For digital content, this right ends as soon as the download, streaming or access begins, provided you have agreed to this before buying.

7.2 At checkout you will be asked to tick a box confirming that:

• you request immediate access to the Chapter; and
• you acknowledge that you lose your right to cancel once access, download or streaming has begun.

7.3 Your order cannot be completed without this confirmation. We will also repeat it in your order confirmation email.

7.4 Once you have opened, accessed, streamed or downloaded any part of a Chapter (including its digital game card or certificate), you cannot cancel your order and you are not entitled to a refund for change of mind.

8. Refund policy

8.1 All sales are final. Because each Chapter is digital content delivered instantly, we do not give refunds, credits or exchanges for:

• change of mind, or no longer wanting the Chapter;
• not liking the story, style, message or format;
• not having time to read, watch or play it;
• buying by mistake a Chapter you already own;
• not taking part in the community or the game;
• the Chapter being updated or evolving over time, as described in section 11;
• the Chapter being created in part or in whole with AI tools, as described in section 3.4;
• your device, software or internet connection not being compatible, where this was described on the product page.

8.2 What the law still guarantees you. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose and as described. If a Chapter is faulty (for example, the file is corrupted or will not play), please contact us within 30 days. We will first repair or replace it at no cost. If we cannot do so within a reasonable time, you may be entitled to a price reduction or a refund.

8.3 We will also refund you in full if:

• you were charged but we did not deliver the Chapter and cannot fix this;
• you were charged twice for the same order by mistake;
• we cancel your order or withdraw the Chapter before you receive it.

8.4 Any refund due will be made to your original payment method within 14 days of us agreeing it.

8.5 To report a problem, email privacy@iamivonne.com with your order number and a short description (screenshots help). We aim to reply within one business day.

9. Chargebacks and payment disputes

9.1 If you have a problem with your order, please contact us first. We will do our best to resolve it quickly.

9.2 If you open a chargeback or payment dispute for a Chapter you accessed or downloaded, we may provide your bank or payment provider with evidence of the purchase, including your checkout confirmation (section 7.2), your order details and records of access or download.

9.3 While a dispute is open, we may suspend your access to the Chapter and the community. If the dispute is decided in your favour, your access ends permanently.

9.4 Opening a dispute in bad faith (for example, after accessing and keeping the Chapter) is a breach of these Terms, and we may refuse future orders from you.

10. Your licence and our intellectual property

10.1 Buying a Chapter gives you a personal, non-exclusive, non-transferable licence to access and enjoy it for your own private, non-commercial use. You do not buy ownership of the Chapter or its content.

10.2 All content of The Living Book, including text, story, characters, music, animation, artwork, game cards and certificates, belongs to Iam Ivonne Balandra Ltd or its licensors and is protected by copyright and other intellectual property laws.

10.3 You must not:

• copy, share, forward, upload, resell, rent or distribute any Chapter or file;
• screen-record, re-publish or post the Chapter, in full or in part, on social media or any other platform (short personal reviews or reactions are welcome, as long as they do not reproduce the Chapter);
• share your download links, login or account with anyone else;
• use any content to train artificial intelligence systems or to create derivative works.

10.4 If you break this section, we may end your access to all Chapters and the community immediately, without refund, and take any other action the law allows.

11. Evolving content and lifetime access

11.1 The Living Book is designed to evolve. We may update, extend or change a Chapter over time, and you will have access to its new versions at no extra cost.

11.2 “Lifetime access” means access for as long as we operate The Living Book. If we ever stop offering it, we will give you at least 30 days’ notice and, where possible, a way to download the latest version of the Chapters you bought.

11.3 There is no fixed release schedule for new Chapters. Each new Chapter is a separate product with its own price, unless it is included in a membership you hold.

12. Online community

12.1 Community access is provided as part of your purchase for as long as the community runs, subject to these Terms.

12.2 Please be respectful. We may remove any content, or suspend or end your access to the community, without refund, if you post anything abusive, discriminatory, illegal, spam or promotional, or if you share Chapter content in breach of section 10.

12.3 Community features may be provided through third-party platforms (such as Facebook), whose own terms also apply.

13. Game card and certificate of authenticity

13.1 Each Chapter includes a digital game card and certificate of authenticity. A physical version may be offered in the future, when the live game begins. We do not guarantee a date for this.

13.2 Game cards and certificates are collectible items linked to the story. They are not a financial product or investment, and have no guaranteed monetary value.

14. Monthly and annual Memberships

14.1 As well as buying single Chapters, you can join a Membership. Memberships come in different levels (for example, Iam EmPOWERed), which may launch at different times. The price, billing period and benefits of each level are shown on its product page when you join.

14.2 Billing options. You can choose:

• Monthly Membership: charged on the day you join, then every month on the same date.
• Annual Membership: charged once, in advance, on the day you join, then every year on the same date.

14.3 Automatic renewal. Your Membership renews automatically at the end of each billing period, and we will charge your payment method the price that applies at that time, until you cancel. For Annual Memberships, we will email you a reminder at least 14 days before each renewal, showing the renewal date and amount.

14.4 What is included. While your Membership is active, you receive the benefits of your level as described on its product page. These may include the Chapters released during your Membership, game cards, community access and member events. Group trips are only available on levels that expressly include them, and places may be limited. The Iam Joy travel programme is separate and is not included unless the product page says so.

14.5 What happens when your Membership ends. Chapters you have already downloaded to your device during your Membership are yours to keep for personal use, even after you cancel, under the licence in section 10. Download links follow the limit in section 6.4. When your Membership ends, you stop receiving new Chapters and lose access to Membership benefits that are not downloaded, such as the community, member events and any content available only online.

14.6 Cancelling your Membership. You can cancel at any time from your account or by emailing privacy@iamivonne.com. Cancelling stops the next renewal. You keep your benefits until the end of the period you have already paid for. We do not give refunds or credits for partial periods, including unused months of an Annual Membership, except where the law requires it (see section 8.2) or section 14.10 applies.

14.7 Your 14-day right to cancel. Section 7 also applies to Memberships. When you join, you will be asked to request immediate access and to confirm that you lose your right to cancel once you access, stream or download any Membership content. If you have not accessed any Membership content, you may cancel within 14 days of joining and receive a full refund.

14.8 Price changes. We may change Membership prices. We will tell you at least 30 days before a new price applies to your next renewal. If you do not agree, you can cancel before the new price takes effect.

14.9 Changing level. If you move to a different Membership level, the new price and benefits apply from your next billing date, unless we tell you otherwise when you make the change.

14.10 Changes to Membership benefits. The Living Book evolves, so Membership benefits may change over time. If we make a significant change that reduces your benefits, we will tell you in advance. You may then cancel, and if you hold an Annual Membership, we will refund the unused full months of your current year.

14.11 Failed payments. If a renewal payment fails, we will try again and let you know. If payment is not made within 7 days, we may suspend or end your Membership.

14.12 Ending your Membership. We may suspend or end your Membership, without refund, if you break these Terms, in particular sections 9, 10 or 12.

15. The nature of our content

The Living Book is a creative, spiritual and inspirational work. You can read it as a story, a metaphor or a personal truth. It is not professional, medical, psychological, legal or financial advice. Any decisions you make based on it are your own responsibility.

16. Your account

You are responsible for keeping your login details secure and for all activity under your account. Tell us straight away if you think someone else has accessed it.

17. Our liability

17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss that was not foreseeable.

17.2 If defective digital content we supplied damages a device or other digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

17.3 We supply Chapters for private use only. We are not liable for any business loss, loss of profit or loss of business opportunity.

17.4 Except as set out above, our total liability to you for any Chapter is limited to the price you paid for it.

17.5 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

18. Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as platform outages, internet failures or problems with our providers. We will tell you as soon as possible and do what we reasonably can to limit the effect.

19. Your personal information

We use your personal information as described in our Privacy Policy.

20. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published when you placed it.

21. Other important terms

21.1 We may transfer our rights and obligations under these Terms to another organisation. You may not transfer yours without our written consent.

21.2 If a court finds any part of these Terms invalid, the rest will continue to apply.

21.3 If we delay enforcing any of these Terms, we can still enforce them later.

22. Governing law and disputes

22.1 These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

22.2 If you live outside the United Kingdom, you may also have mandatory consumer rights under the law of your country. Nothing in these Terms affects those rights.

23. Contact us

Iam Ivonne Balandra Ltd
4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom
Email: privacy@iamivonne.com
WhatsApp: +44 7440 391374 (Monday to Friday, 9am to 5pm UK time)